What people really want is for you to hear them and to do the right thing.

On the dawn of one of the most important focus group's of my life with my client JusTaxi - Manchester's taxi fare comparison app. 

And my birthday being tomorrow as well, Seth Godin's blog below is a wonderful piece to reflect upon.

"Most of the time, people don't want a refund or a bonus. What they really want is for you to hear them and to do the right thing. What if every manager and every customer contact in your organization bought into that?

Here are some things you can do that don't cost any money (but they certainly require effort):

Treat your employees with care and respect

Be consistent in your actions

Keep your promises

Grant others their dignity

Give credit

Take responsibility

When wrong, offer a heartfelt apology

Don't be a jerk

Take the time to actually listen to people

Volunteer to handle the issue

Care"

We do a lot of these at Justaxi - Manchester taxi fare comparison app - but perhaps at Great Marketing Works - Dan Sodergren - doesn't do enough of them.